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Terms and conditions

The General Sales Terms below apply to the Italian territory only and to all sales. Use of Services is permitted only to a registered user who:

    - Read our Privacy Policy
    - Accepted the General Conditions
    - Created an account on GLUGULP!
    - Is at least 18 years old

    These terms apply to the sale of products marketed through the website www.glugulp.com. All purchase contracts for products concluded on this site between the Seller and the Customer will be governed by these General Sales Terms.
    Contracts concluded on the Site are governed by the Italian law and, in particular, by the Legislative Decree 6 September 2005, no. 206 (hereinafter "Consumption Code").
     
    SELLER
    GLUGULP! is a virtual shop accessible via an internet connection at https://www.glugulp.com. The company Glugulp srl is the Seller, VAT Pin 03988870162, with registered office in via G. Lanfranchi, 15 -  25036 Palazzolo s/O (BS), with a registered capital of € 120,000.00 by the Chamber of Commerce of Brescia (BS-553839), phone number +39 331 1462512 from Monday to Friday from 8.30 to 12 and from 14 to 17.30. You can also find our operative address by visiting the site.
     
    PRODUCTS AND AVAILABILITY
    All products sold on www.glugulp.com are usually in stock. Due to the possibility of multiple purchases at the same time by different users, Vineco Srl reserves the right, once the order has been received, to verify the availability of the goods and, in case of missing stock, to promptly notify the non-acceptance of the order sent. No liability can be attributed to Glugulp srl for mistaken order, as for each order you are automatically sent an order overview email to your e-mail box. This confirmation message summarizes all data entered by the customer who is responsible to verify its correctness and promptly notify any modification. The items on sale are actually those listed in our online catalogue and coincide, except for occasional refusals, with the product name, the manufacturer and the features on the product files. Each product on sale on the site is associated with a photograph. Due to variations in the manufacturer's packaging, in some cases, the images may not exactly reflect the appearance of the delivered product. These changes are not considered as substitution or alteration of the product offered on this site. For each order, Glugulp srl issues invoice, if it is requested upon completing the order and send via mail. No change is possible after the invoice is issued.
     
    PURCHASING TERMS AND CONDITIONS
    All prices published on www.glugulp.com are expressed in Euros, include VAT (and any taxes or excises that the article is subject to) and are subject to periodic changes without prior notice. The prices shown do not include shipping costs, that will be calculated and displayed upon order confirmation, subject to any discounts, offers and/or promotions. The price indicated is always the real price and Glugulp srl will always deliver the order, except in cases when the price is altered by fraudulent third parties or when the price indicated is false due to a typo. In these cases, Glugulp srl reserves the right not to execute the order. The Customer is not obliged to purchase the same product  at a price different from the one displayed on the site.
     
    SHIPPING AND DELIVERY
    Shipping is carried out on average within 1-2 working days on the national territory. Shipping arrangements and shipping rates are detailed in the Shipping and Delivery section.
     
    PAYMENT TERMS
    The payment terms are detailed in the Payment Terms section.
     
    DAMAGED OR DEFECTIVE PRODUCTS
    It is the Customer's responsibility to check the completeness of the package contents and their status before accepting the courier delivery. In the event that the Customer receives damaged or incomplete packages, he or she is only required to withdraw the full and complete package/s and return the others to the sender. Glugulp srl will replace and send the new ones. If damaged or missing products are out of stock, the Customer will be contacted and will be offered replacement products. Alternatively, we will return the amount already paid.
     
    RIGHT OF WITHDRAWAL
    All purchases on GLUGULP! are subject to the provisions of the Legislative Decree no. 21 of 21 February 2014, which guarantees the Customer the right to withdraw. More details in the Right of Withdrawal section.
     
    PRODUCT WARRANTY AND QUALITY
    GLUGULP! guarantees product quality and compliance.

    Thanks to solid and direct relationships with maisons, vignerons and authorised importers, GLUGULP! offers a selection of high quality and authentic Champagne. Before selling our products, they undergo several strict tests to ensure the high-level standards, we want our clients to enjoy. All products sold on GLUGULP! are rigorously freshly bottled, except for some articles from our Vintage collection, carefully selected by experts according to their excellent state of preservation. All our Champagne have recently gone to the final phase of degorgement, thanks to our purchase rotation standard, except for some articles from our Vintage collection. Such products maintain their properties, but they have less recent degorgement dates. You can find a short description for every product on GLUGULP!. Images and colours of the products on sale on GLUGULP! may vary from the original due to your Internet browser of monitor settings.

    SUSPENSION OF THE SERVICE

    GLUGULP! reserves the right to temporarily suspend, without prior notice, the provision of the Services for the time strictly necessary for the technical and/or appropriate technical interventions to improve the quality of the Services themselves. GLUGULP! may at any time interrupt the performance of the Service for security reasons or confidentiality violations.

    ODR and ADR (Joint Conciliation)

    ALTERNATIVE RESOLUTION TO DISPUTES

    The website www.glugulp.com hosts a technology platform, conceived and managed by Glugulp srl  and offers a so-called "Marketplace" (i.e. a virtual shop where the site offers and sells its products: thir party sellers, other than GLUGULP!, can also conclude related purchase contracts,.

    The site therefore allows users to purchase both products and/or services sold by GLUGULP!, and products and/or services sold by third-party vendors within the marketplace. The site always clearly indicates if the product and/or service is sold by GLUGULP! or by a third party vendor. In the event that the user purchases from a third party vendor, other than GLUGULP!, the contract is concluded between the user and that third party only.

    If you have filed a complaint about a contract concluded with GLUGULP! or a third-party vendor, but it was not possible to resolve it, remember that the online dispute resolution service is established by law.

    You can find a summary below containing further information on Alternative Dispute Resolution; this information refers to any disputes that may arise in relation to a contract concluded with GLUGULP! with respect to the products and/or services specifically indicated on the site as "sold and shipped from GLUGULP!", and any disputes arising in connection with a contract concluded with a third-party vendor of the marketplace with regard to the products and/or services offered for sale by the latter.

    Regarding complaints relating to contracts concluded with a third-party vendor, it should be remembered in any case that the latter will provide you with detailed information on its possible adherence to one or more Alternative Dispute Resolution bodies for the out-of-court settlement of disputes directly on the Vendor File page, which you can visit by accessing the site.

    For any further information, please do not hesitate to contact GLUGULP! Customer Service, according to the terms and addresses listed in our Contacts page of this site for contracts concluded with GLUGULP! and, for contracts concluded with a third-party vendor, through the dedicated platform messaging system that you can access from the private area of your personal account.

     

    LEGAL NOTICES

    ALTERNATIVE DISPUTE RESOLUTION (ADR)/ONLINE DISPUTE RESOLUTION (ODR)

    From January 9, 2016, some new provisions have been introduced, especially by D.Lgs. 6 August 2015, no. 130 and by EU Regulation no. 524/2013 on Alternative Dispute Resolution and Online Dispute Resolution.

    The purpose of this legislation is to encourage friendly resolution of disputes between professionals and consumers through alternative methods, such as the Alternative Dispute Resolution (ADR) and the Online Dispute Resolution (ODR).

    To this end, a European Dispute Resolution platform (http://dec.europa.eu/consumers/odr/) was created. Through the ODR platform, consumers will be able to know the list of ADR bodies, find the link to each of them and start an online dispute resolution procedure for an online contract they are involved in.

    At this time, GLUGULP! does not use any ADRs referred to in art. 141-bis and ss. Consumption Code. As far as third party sellers are concerned, each of them will indicate - directly in our Vendor File page, which you can access by visiting the site - detailed information about its possible adherence to one or more ADR entities.

    In any case, whatever the outcome of the out-of-court settlement procedure, you have the right to appeal to the ordinary court and, if the conditions are met, to promote an out-of-court settlement of consumer disputes following the procedures in Part V, Title II-bis Consumption Code.


    MODIFICATION OF GENERAL TERMS

    The General Sales Terms may be changed at any time. Any changes and/or new conditions will immediately be effective.


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