Welcome to our website glugulp.com (the Site).
Who is the Owner?
Below is the main information on the processing of your personal data carried out by Glugulp srl with headquarters in via G. Lanfranchi, 15 - 25036 Palazzolo s/O (BS) - Italy. VAT Code n. 03988870162 ("GLUGULP!"), as Data Controller. For any clarification, question or need related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service, calling +39 331 1462512 or writing a letter to the address of the headquarters of GLUGULP!.
What data do we process and why?
The personal data that GLUGULP! processes are those that you provide us with when you place an order and purchase goods, and those that we collect while you browse or use the services offered on glugulp.com. GLUGULP! may therefore collect information about you, such as personal data, first and last name, shipping and billing address, navigation data and your purchasing habits.
Your personal data are processed for the following purposes:
- conclude and execute the contract for the purchase of goods, offered on glugulp.com;
- provide you with glugulp.com services such as newsletter subscription;
- allow you to register on the Site and use the services reserved for registered users;
- manage your requests to our Customer Service.
In the cases mentioned above, the processing of your personal data is legitimate to the extent necessary to perform a contract with you or to provide you with the service you specifically requested. We also conduct statistical surveys and analysis with aggregate data to understand how users interact with and use the Site, and to improve our offering and services. Only if you have given us your express consent will we process your personal data to:
- carry out commercial and promotional communication activities;
- customize the Site and commercial offers according to your interests.
Who will process your data?
Your personal data will be processed by duly trained staff of GLUGULP! in their role as Data Controller.
How long do we keep your data?
What are your rights?
At any time, depending on the specific treatment, you can: revoke your consent to the treatment, know what personal data we own, their origin and how they are used, request the updating, rectification or integration and, in cases provided for by current regulations, the cancellation, limitation of treatment or oppose their treatment. If you wish, you may request to receive your personal data held by GLUGULP! in a format readable by electronic devices and, where technically possible, we may transfer your data directly to a third party indicated by you. If you believe that your personal data has been processed unlawfully, you can lodge a complaint with one of the supervisory authorities that is responsible for ensuring compliance with the rules on the protection of personal data. In Italy, the complaint can be submitted to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it). This information may be subject to changes and additions over time, so please check it periodically. Where possible, we will try to inform you in a timely manner of any changes made.
1. General information
Who is the Data Controller?
Glugulp srl ("GLUGULP!"), with headquarters in via G. Lanfranchi, 15 - 25036 Palazzolo s/O (BS) - Italy. C.F. and VAT No. 03988870162 ("GLUGULP!"), is the Data Controller, that is the person who decides how and why to process your personal data.You can always contact GLUGULP! y writing to the above address, calling +39 331 1462512 or writing to our Customer Service.
2. What personal information do we collect?
The categories of personal data that GLUGULP! collects and processes when surfing or shopping on glugulp.com are the following:
a) personal information necessary to complete and execute your purchase on glugulp.com such as first and last name, email address, shipping address, billing address, telephone and payment information;
b) your email address when you sign up for our newsletter service;
c) the personal data you share with us with when you contact our Customer Service to provide you with the assistance you require;
d) subject to your consent, your personal data for marketing purposes;
e) For the registration of your account, data such as your first and last name, your e-mail address, your password and your date of birth. If you are a registered user, we collect information about your access to the restricted area of the Site. Subject to your express consent, by analysing your personal data we may process information regarding your interests and preferences with respect to our products and services, in order to submit proposals and offers in line with your tastes.
f) Information about your browsing on glugulp.com, such as the pages you visit and how you interact with the individual page and we store this information on our servers.
3. How do we use the personal information we collect?
GLUGULP! collects and processes your personal data for the following purposes:
a) conclude and execute the contract for the purchase of products offered on glugulp.com. When you conclude your purchase we ask you for the personal data necessary for the activities of contract execution, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and any management of the return.
b) registration on the Site and use of the services offered to registered users. Registration to the Site is possible through the insertion of some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
c) provision of services offered on glugulp.com. To this end, GLUGULP! needs to collect, in relation to each service and its characteristics, the personal data necessary to carry out the service requested by you.
d) handling of requests to our Customer Service, which uses the personal data you provide to meet your requests for information and assistance.
e) sending CVs. If you send us your CV to be considered for an open position, we will use the information contained in your CV solely for this purpose. Your CV will be kept for a maximum of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.
f) statistical analysis and surveys. We use certain information about your use of the Site to conduct statistical analysis and surveys in order to improve our offering and services;
g) sending of commercial and promotional communications following the purchase of our product, so-called soft spam. Following the purchase of a product from us on the Site, we will send you to the email address you provided us with communications containing our commercial proposals for related products and services.
h) subject to your express consent, we may use the contact details you have provided us with for commercial communications on our products and services, in order to keep you updated on news, new arrivals, exclusive products, offers and promotions. In addition, with your consent, we may use your contacts in the course of market research and satisfaction surveys to improve our services and our relationship with our users. These communications will be made exclusively in the manner you have chosen (by e-mail, paper mail). If you wish to authorize the activities under point h) and subsequently do not wish to receive further communications from GLUGULP! or if you wish to limit the ways in which you can be contacted, you may at any time interrupt these communications by simply clicking on the "unsubscribe" link at the bottom of each communication, accessing your account, contacting GLUGULP! by calling +39 331 1462512 or contacting our Customer Service or writing to the address above. We inform you that you may receive further communications from us even after your request for unsubscription has been submitted, as some mailings may already have been planned, and our systems may take some time to process your request. In relation to all the above activities, we will process your personal data mainly by computer and electronic means; the tools we use ensure high standards of security, in full compliance with current regulations on the subject.
4. Your Account Profile
When creating your Account, we offer you the following services:
Order history: follow the shipment of your orders, change or return items that are not for you and see the history of your orders.
- Wish List: Save the items you want and keep an eye on their availability.
My Account: Manage your registration details.
My addresses: save or change your addresses so that they are always at hand and you can make your purchases faster.
To ensure that the information we have is correct and enables us to carry out the above activities properly, please go to the "My Account" section and update it, if you feel it is necessary.
5. Legal basis for processing
We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and performance of a contract to which you are party. When we process your data for the conclusion of the purchase contract to which you are a party we take care to use only the minimum information necessary for the execution of the same. This database legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a contract for the purchase of products offered on glugulp.com;
- registration to the Site and use of services reserved for registered users;
- provision of services offered on glugulp.com;
- management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data we will not be able to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of GLUGULP! and that GLUGULP! will not be able to handle your requests;
b) to comply with a legal obligation.
In case of conclusion of a contract for the purchase of goods on glugulp.com, the processing of the User's data shall be carried out in order to comply with the legal obligations to which GLUGULP! is bound in accordance with the fiscal provisions and other regulations to which GLUGULP! is subject. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you conclude it your data will be necessary and will be processed to give effect to the aforementioned legal obligations which are required EXIAMPANY. The processing of spontaneously sent CVs, carried out to evaluate candidates with respect to a possible working position at GLUGULP! is legitimate as it is expressly authorised by a legal provision, which specifies that in this case the consent of the person to whom the personal data refer is not required. You are free to tell us or not about your CV, but without it we will not be able to assess your application for a job position at GLUGULP!;
c) in our legitimate interest. Some of your personal data when purchasing products on glugulp.com by credit card or debit card, may be used to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activities.
d) on the basis of your consent. We will only carry out the following treatments if you have given us your express consent:
- carrying out marketing activities, opinion polling and market research;
Providing us with your personal data for such activities is absolutely optional. You are free to provide us or not with your data for such purposes, but in the absence of the same, it will not be possible for GLUGULP! to carry out marketing activities, opinion polls and market research, and analysis of your habits.
6. Who will process your data?
Your personal data will be processed by GLUGULP! internal staff, who have been specifically instructed and authorised to process it.
Your data may be transmitted to police, judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to enable GLUGULP! to establish, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
7. How long do we keep the data?
We store your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data.
After this period, your data will be permanently deleted or made anonymous in an irreversible way.
Your personal data is stored according to the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on glugulp.com: up to the conclusion of administrative accounting formalities. Billing information will be retained for ten years from the date of invoice;
b) Registered User data: The data will be retained until you request the deletion of your account;
c) payment data: until certification of payment and completion of the relevant administrative and accounting formalities following the expiry of the right of withdrawal and the time limits applied for challenging payment;
d) data collected while using the services offered on glugulp.com: these data are stored until the termination of the service or the cancellation of the registration to the service by the User;
e) data connected to user requests to our Customer Service: data useful to assist you will be kept until your request is satisfied;
f) CV: for six months from receipt;
g) data used for commercial communication activities towards users who purchase products on glugulp.com (soft spam): these data are stored until the termination of the service or the exercise of opposition by means of unsubscription by the user;
h) data provided for commercial communications, opinion polling and market research activities: until the user requests the interruption of activity and in any case within 2 years from the last interaction of any kind of the user with GLUGULP!;
i) data used to personalise the Website and to show personalised commercial offers: as long as the user does not request termination of the activity and in any case within two years from the last interaction of any kind of the user with GLUGULP!;
l) data used to carry out market research and satisfaction surveys: until the User requests the termination of the activity.
In any case, for technical reasons, the termination of the processing and the consequent definitive cancellation or irreversible anonymisation of personal data will be final within thirty days of the deadlines indicated above.
11. Your rights
At any time you can exercise your rights with regard to the specific processing of your personal data by GLUGULP! Below you will find their general description and how to exercise them.
a) Accessing and modifying your data: You have the right to access your personal data and to request that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Withdraw your consent: You can withdraw at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that marketing activities include sending commercial and promotional communications, conducting market research and surveys to measure satisfaction with the customization of the website and commercial offers based on your interests. Upon receipt of your request we will take care of promptly ceasing the processing of your personal data that is based on such consent, while other processing or based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Oppose to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, GLUGULP! must evaluate the reasons for your request.
d) Delete your data: in the cases provided for by current legislation you can request the cancellation of your personal data. Received and evaluated your request, if legitimate we will take care of promptly cease processing and delete your personal data.
e) Ask that the processing of your personal data be temporarily limited: in this case GLUGULP! will continue to keep your personal data but will not process them, unless otherwise requested by you and the exceptions provided for by law. You can obtain the limitation of the processing when you contest the accuracy of your personal data, when the processing is unlawful but you oppose the cancellation of your data, when your data is no longer needed but you need it to exercise your right in court and when you oppose the processing, during the period in which we evaluate the reasons for your request.
f) Request your data or transfer them to a party other than GLUGULP! ("right to data portability"). You can request to receive your data that we process based on your consent or a contract with you in a standard format. If you wish, where technically possible, we may on your request transfer your data directly to a third party you may indicate. In order to exercise some of your rights described above you can access your account or alternatively you can contact us by calling +39 331 1462512 or writing to our Customer Service, or writing to the address of the Data Controller above.
To ensure that our users' data is not violated or used unlawfully by third parties, we will ask you to provide certain information to ensure your identity before agreeing to your request to exercise any of these rights.
12. Safety measures
We protect your personal data with specific technical security measures, aimed at preventing your personal data from being used in an illegitimate or fraudulent manner. In particular, we use safety measures that guarantee:
- use of pseudonyms or encryption of your data;
- confidentiality, integrity and availability of your data as well as the resilience of the systems and services that process them;
- the ability to restore data in the event of a data breach.
Furthermore, GLUGULP! undertakes regularly tests to verify and evaluate the effectiveness of technical measures in order to guarantee steadily improvement in the security of processing operations.
If you believe that your personal data has been processed unlawfully, you can issue a complaint with one of the supervisory authorities that is responsible for ensuring compliance with the rules on the protection of personal data.
In Italy, the complaint can be submitted to the Guarantor for the Protection of Personal Data. Further information available on the website of the Guarantor, at http://www.garanteprivacy.it.
14. Amendments to this notice
We invite you, therefore, to periodically check its content: where possible, we will try to inform you promptly about the changes and their consequences.
15. Legislative references and useful links
The processing of your personal data is carried out by GLUGULP! in full compliance with the rules contained in Regulation (EU) 2016/679 - “General regulation on data protection”, as well as the rules on the processing of Italian personal data and the provisions of the Italian supervisory authority (http://www.garanteprivacy.it).
Last update: 04/11/2020