Shipping & Returns

Where we ship

We ship to Italy (excluding San Marino, Livigno, and Vatican City) and to the following European Union countries:

Austria - Belgium - Bulgaria - Croatia - Denmark - Estonia - Finland (excluding the Åland Islands) - France - Germany - Greece (excluding Crete) - Ireland - Latvia - Lithuania - Luxembourg - Netherlands - Poland - Portugal - Czech Republic - Romania - Slovakia - Slovenia - Spain (excluding the Canary Islands) - Sweden - Hungary.

During the checkout process, you may enter a shipping address different from your personal or billing address by selecting the appropriate option, provided that the address is located in one of the countries listed above.

Times & Costs

Shipping Costs

Italy

Free for orders of € 150.00 or more
€ 10.00 for orders below € 150.00

Europe

Free for orders of € 400.00 or more
€ 20.00 for orders below € 400.00

The minimum amount required for free shipping is calculated on the total order value, including any applied discounts, coupons, cashback, or gift cards.
Free shipping applies when selecting the standard carrier offered at checkout. If a different carrier is chosen, any additional costs will be borne by the customer.

Delivery times

Italy (excluding islands): within 2 business days for orders received by 2:00 PM. Orders received after this time will be processed on the next business day.
Europe (excluding islands): within 4 business days for orders received by 2:00 PM. Orders received after this time will be processed on the next business day.

Business days are Monday through Friday, excluding public holidays. Delivery times are purely indicative and may vary due to causes beyond GLUGULP!’s control, including:

payment authorization times
carrier operational issues
strikes or service interruptions
extraordinary events or natural disasters
periods of high shipping volume (holidays, peak season, promotions)
adverse weather conditions, particularly for wine shipments

In the event of failed delivery, if no one is available to receive the parcel after two delivery attempts at the indicated address, the carrier may:

deposit the shipment at a nearby affiliated collection point
return the goods to the sender

GLUGULP! is not responsible for delays attributable to the carrier and/or the customer.

Quality Defects

Alteration and Cork Taint
GLUGULP! and the courier cannot be held responsible if, after opening the bottle, the customer detects a quality defect in the product, such as the so-called “cork taint,” a rare but possible anomaly caused by the presence of TCA (Trichloroanisole) in the cork closure, a substance that may alter the wine’s aromatic profile and compromise its quality.

Notification and Assistance Terms
If the customer identifies a possible quality defect, GLUGULP! provides assistance for up to 365 days from the date of purchase. The notification must be submitted in writing to the e-mail address info@glugulp.com or, preferably, by completing the dedicated form (by clicking here) and sending it via e-mail or WhatsApp.

Return, Inspection and Resolution
After receiving the notification, GLUGULP! will contact you to confirm the mandatory return requirements: products must be returned with the original cork and contain at least 75% of the remaining content. The return is necessary, unless otherwise agreed, to allow proper verification and any potential claim against the producer or importer. The products will be evaluated by GLUGULP! and, if the defect is confirmed, the product will be replaced or a coupon of equivalent value will be issued, redeemable on a future purchase within 90 days from confirmation. The customer is responsible for the shipment until the return is received by GLUGULP!; therefore, the use of suitable protective packaging and a trackable shipping service is strongly recommended.

Returns & Refunds

Returns

Timeframe for Return Request
In accordance with applicable legislation (Italian Legislative Decree 206/2005 – Consumer Code), the customer has the right to withdraw from the purchase within 14 days from the date of delivery, without providing any reason. To initiate the return procedure, a written communication must be sent to info@glugulp.com or, preferably, the dedicated form (by clicking here) should be completed and submitted via e-mail or WhatsApp.

Conditions
In order for the return to be accepted, the product must be intact, unopened, and complete in all its parts. The customer must return it in its original packaging, in excellent condition, and free from signs of wear, damage, or alteration, except for any anomalies previously reported. GLUGULP! reserves the right to refuse the return if the product does not meet these requirements.

Damaged or Incorrect Products
The customer is required to always check the integrity of the parcels at the time of delivery before accepting the shipment from the courier. In the case of visibly damaged or incomplete parcels, the customer must accept only those that are intact and immediately report any issues directly to the courier. If damaged, missing, or incorrect products are received, a written communication must be sent to info@glugulp.com or, preferably, the dedicated form (by clicking here) must be completed and sent via e-mail or WhatsApp, attaching photographs of the issue where possible.
Upon receiving the notification, GLUGULP! will initiate the return procedure. Once the return has been approved, GLUGULP! will replace and reship the damaged, missing, or incorrect products at no additional shipping cost to the customer.
If the products are no longer available, the customer will be contacted to evaluate an equivalent replacement with similar characteristics. If no alternatives are available, GLUGULP! will issue a refund for the corresponding amount, taking into account any discounts applied through a coupon code, using the same payment method selected at the time of purchase.

Return Shipping
After receiving the return request communication, GLUGULP! will send a confirmation e-mail with instructions on how to proceed with the shipment. If the reason for the return is not attributable to GLUGULP!, the return shipping costs will remain the responsibility of the customer, unless otherwise indicated or in the case of a damaged or incorrect product. The customer is responsible for the shipment until the return is received by GLUGULP!; therefore, the use of suitable protective packaging and a trackable shipping service is strongly recommended.

Refunds

Refund Method
Once the return has been received, GLUGULP! will promptly verify its contents and send an e-mail to the customer with details regarding the refund method. The refund will be processed within 14 days from receipt and verification of the return, using the same payment method selected at the time of purchase. For payments made by cash on delivery, the refund will be issued via bank transfer.