1.1 Scope of application

These General Terms and Conditions of Sale govern the offering and sale of products marketed by GLUGULP S.r.l.through the website www.glugulp.com (hereinafter also the “Website”).

1.2 Acceptance of the GTC

These General Terms and Conditions of Sale (hereinafter also the “GTC”) apply to all users of the Website (hereinafter also the “Users”) and regulate any purchase made through it. Before proceeding with registration and/or purchasing any product, the User must carefully read these GTC and expressly accept them. Acceptance is a necessary condition in order to place orders on the Website.

1.3 Amendments and updates

GLUGULP S.r.l. reserves the right to amend, supplement, or update these GTC at any time, in whole or in part. Any amendments will be made known to Users by publication on the Website and will become effective from the date indicated therein. If the amendments materially affect Users’ rights and obligations or the manner in which the offered products and services may be used, notice will be given at least 30 (thirty) days in advance.

1.4 GTC applicable to each individual contract

Users are invited to consult this section of the Website periodically in order to check for any updates. Use of the Website and/or placement of orders after the amendments take effect implies acceptance of the same. In any case, the GTC in force at the time each individual sales contract is concluded shall remain applicable.

2.1 Seller details

The Website is owned by GLUGULP S.r.l., with registered office at Via Giovanni Lanfranchi, 15 - 25036 Palazzolo sull’Oglio (BS), Italy, Tax Code and VAT IT03988870162, REA 553839, telephone number +39 030 733834, email address info@glugulp.com. The company’s legal representative is Alessandro Vavassori.

2.2 Trademark

The name “GLUGULP!” is a trademark registered by GLUGULP S.r.l.

2.3 Resale of products

The products displayed on the Website are resold directly by GLUGULP S.r.l.

2.1 Seller details

The Website is owned by GLUGULP S.r.l., with registered office at Via Giovanni Lanfranchi, 15 - 25036 Palazzolo sull’Oglio (BS), Italy, Tax Code and VAT IT03988870162, REA 553839, telephone number +39 030 733834, email address info@glugulp.com. The company’s legal representative is Alessandro Vavassori.

2.2 Trademark

The name “GLUGULP!” is a trademark registered by GLUGULP S.r.l.

2.3 Resale of products

The products displayed on the Website are resold directly by GLUGULP S.r.l.

3. REGISTRATION AND PURCHASE

3.1 Age requirements

The Website is intended exclusively for Users who have reached eighteen (18) years of age or who have reached any different minimum age provided for by the applicable laws in the country of residence and/or delivery.

3.2 Purchase methods

Browsing the Website is free. To purchase products, it is possible to:

• register and create a personal account (hereinafter also an “Account”); or
• complete the purchase as a “guest”, without necessarily creating an Account.

3.3 Acceptance of the GTC and declaration of legal age

In both cases, before finalising the order, the User must carefully read and expressly accept these GTC by selecting the relevant option on the Website. By doing so, the User also declares, under their own responsibility, that they are of legal age pursuant to applicable law and that they meet the legal requirements for the purchase of alcoholic beverages.

3.4 Registration and credentials

Registration is free of charge. To complete registration, the User must provide truthful, up-to-date and complete information, following the instructions on the Website. During registration, the User will choose their access credentials (username and password), which are personal and non-transferable, even temporarily, and must be kept with the utmost confidentiality and due care.

3.5 Responsibility for Account use

The User is responsible for any activity carried out through their Account; all operations performed using the credentials will be deemed to have been carried out by the User and attributable to them.

3.6 Suspension or deactivation of the Account

In the event of unauthorised use of credentials or breaches of these GTC, GLUGULP S.r.l. reserves the right to suspend or deactivate the Account, as well as to refuse new registrations.

3.7 Updating and deletion of data

The User may update or modify the provided data at any time, or request its deletion or amendment, without prejudice to GLUGULP S.r.l.’s right to retain the data necessary to comply with contractual, accounting and tax obligations under applicable law.

4.1 Subject of the offer

The offers published on the Website concern the sale of products at the prices indicated therein and shown on the pages dedicated to each product. GLUGULP S.r.l. reserves the right not to process orders that, at its sole discretion, are not consistent with its commercial policy or do not provide sufficient guarantees of fairness and good faith.

4.2 Sale of alcoholic beverages and User responsibility

GLUGULP S.r.l. does not sell alcoholic beverages to persons who have not reached eighteen (18) years of age or who have not reached any different minimum age provided for by applicable law in the country of delivery. By submitting the order, the User declares and warrants that both the ordering party and any recipient of the goods are of legal age pursuant to applicable law.
The User is also responsible for compliance with the laws in the destination country regarding the import, purchase, possession and consumption of alcoholic beverages, and shall hold GLUGULP S.r.l. harmless from any liability arising from any violations attributable to the User.

4.3 Prices and VAT

Product prices are expressed in Euro (€) and include VAT applicable under the laws in force in the destination country. The VAT rate may vary depending on the country selected by the User when accessing the Website and/or upon entering the delivery address during the order procedure. Unless otherwise indicated, the displayed prices reflect the taxation applicable to the selected destination.

4.4 Product images and descriptions

Product images and descriptions published on the Website are provided for illustrative and informational purposes. GLUGULP S.r.l. undertakes to use clear images as consistent as possible with the products actually offered, and to provide accurate, up-to-date and detailed content in order to enable the User to make an informed choice. However, for reasons beyond the control of GLUGULP S.r.l., such as (by way of example) graphic changes to labels, packaging updates, changes introduced by the producer, or any material errors on the label or in technical sheets provided by the producer, importer or distributor, the delivered product may show non-substantial differences compared to what is shown or described on the Website.
The published information constitutes a general description of the product’s characteristics and shall not be construed as a guarantee of absolute identity between the displayed image and each individual unit sold, without prejudice to the rights granted to consumers by applicable law on conformity of goods. If the User notices anomalies or discrepancies compared to what is described, they are invited to promptly notify GLUGULP S.r.l. at info@glugulp.com, in order to identify an agreed solution, which may consist (where applicable) of replacement of the product or a refund, in accordance with the applicable terms and conditions on returns and the right of withdrawal.

4.5 Limits and duration of offers

Offers may be subject to quantitative and/or time limits. The duration of offers and any maximum purchase limits per User are indicated on the relevant product page, in the dedicated section of the offer, or during the purchase procedure.
GLUGULP S.r.l. reserves the right to modify or discontinue an offer at any time; however, orders validly concluded before the modification or stock depletion will be honoured.

4.6 Product availability and stockouts

Product availability is constantly updated on the Website. However, due to simultaneous orders, possible inventory discrepancies, stock management or listing errors, as well as causes not attributable to GLUGULP S.r.l., cases of subsequent unavailability or stockouts may occur even after order confirmation.
In such circumstances, GLUGULP S.r.l. will promptly inform the User by email to the address provided during purchase, proposing alternatively:
(1) replacement of the unavailable product with another product similar in qualitative characteristics and price range;
(2) refund of the amount corresponding to the unavailable product, calculated on the amount actually paid by the User, taking into account any discounts, promotions or coupons applied;
(3) full cancellation of the order, if the User deems it necessary, with consequent full refund of the total amount paid.

4.7 Reserved offers (CLUB G!)

Certain offers or special sales conditions may be reserved exclusively for specific categories of Users, such as (by way of example) subscribers to certain levels, members or profiles of the loyalty programme “CLUB G!”. In such cases, access to the offer is subject to meeting the stated requirements and the conditions provided by the relevant programme. To learn in detail the terms, methods of enrolment and applicable conditions, the User may consult the rules of the “CLUB G!” loyalty programme in the dedicated “Club G!” section of the Website.

4.8 Promotional sales

In the case of promotional sales or time-limited initiatives (such as, by way of example, “Promo”, “Flash Sale” campaigns), the full reference price used to calculate the discount may correspond to the list price indicated by the producer or to prices resulting from market surveys.

4.9 Obvious errors, fraud and order cancellation

GLUGULP S.r.l. reserves the right not to execute or to cancel an order in cases of obvious and recognisable errors relating to price, availability, purchasable quantities or essential characteristics of the product. GLUGULP S.r.l. also reserves the right to refuse or cancel an order where there is reasonable suspicion of fraudulent use of the Website or services, as well as in cases of abnormal or improper use, use for unauthorised commercial purposes, exceeding any maximum purchase limits set for specific products, gift cards or promotions, or systematic/abusive use of coupons, discount codes, gift cards or other promotional initiatives.
The right to refuse or cancel an order also remains where there have been prior defaults by the User, including non-payment of previous orders, or where objective and verifiable elements exist such as to reasonably suggest that the order was not placed in good faith.
In all such cases, the User’s right to reimbursement of any sums already paid is guaranteed.

5.1 Purchase procedure and cart

Having acknowledged the sales conditions, the User may purchase products by following the guided procedure available on the Website. Before final order confirmation, a purchase summary (the “cart”) is displayed containing: description of selected products, unit price, quantity, any applied discounts, shipping costs and the total order amount. The User must carefully check the entered data before proceeding to payment.

5.2 Shipping costs

Shipping costs may be fixed, variable or free and are calculated based on the total order value, the destination country and address, as well as the courier and shipping method selected by the User during checkout. In certain cases, shipping costs may be included in the sale price or be free above a minimum order value or under specific promotions.

5.3 Order conclusion

The order is deemed concluded exclusively upon the User’s receipt of the confirmation email sent by GLUGULP S.r.l.from info@glugulp.com, containing the purchase summary and the delivery and billing address. In the absence of such communication, the contract cannot be considered concluded. If unsuccessful charges or unconfirmed orders occur, the User is invited to promptly contact GLUGULP S.r.l. at info@glugulp.com for checks and any refunds.

5.4 Technical malfunctions

GLUGULP S.r.l. shall not be liable for orders not correctly processed due to temporary technical malfunctions of the Website or IT systems not attributable to its will.

5.5 Payment methods

Accepted payment methods are indicated on the Website and may include, by way of example: Credit Cards, PayPal, Apple Pay, Google Pay, Bank Transfer. GLUGULP S.r.l. reserves the right to offer cash on delivery where available. Charges are made at the time payment is confirmed, unless otherwise indicated.

5.6 Payment by bank transfer

In case of payment by bank transfer, the bank details (IBAN), amount and order number are communicated to the User at confirmation. Payment by bank transfer must be made within the term indicated in the order confirmation and in any case no later than 7 (seven) days from order confirmation; after this term, GLUGULP S.r.l. reserves the right to cancel the order.

5.7 Delivery details

The User is responsible for the correctness and completeness of the provided information, in particular the delivery address. Any errors or omissions must be promptly communicated to GLUGULP S.r.l. before the order is processed.

GLUGULP S.r.l. cannot be held liable for inconveniences or incorrect deliveries resulting from inaccurate or incomplete data provided by the User.

6.1 Suspension and causes

GLUGULP S.r.l. reserves the right to temporarily suspend, in whole or in part, access to the Website and/or online sales services in the event of ordinary or extraordinary maintenance, technical updates, system implementations, breakdowns, security issues, cyberattacks or other circumstances that may compromise the proper functioning of the platform.

6.2 Notice and limitation of liability

Suspension may occur without notice where technical, security or force majeure reasons exist. Where possible, GLUGULP S.r.l. undertakes to minimise the duration of interruptions and to restore the service within the shortest reasonably necessary time.
Service suspension shall not be considered a contractual breach nor give rise to any right to damages, indemnity or compensation in favour of the User, except in cases of wilful misconduct or gross negligence.

7.1 Payment data and providers

GLUGULP S.r.l. places particular importance on the security of transactions carried out on the Website.
Data relating to payment instruments (e.g., credit or debit card numbers) are neither processed nor stored by GLUGULP S.r.l., but are handled directly by the selected payment service providers through protected and encrypted systems compliant with the security standards required by applicable law.

7.2 Transaction outcome

Payment information is entered by the User in secure environments managed directly by the payment provider. Following transaction authorisation, GLUGULP S.r.l. receives only the outcome of the operation, without access to sensitive data relating to the used payment instrument. For this reason, GLUGULP S.r.l. cannot be held liable for any refusal of payment authorisation by the issuing institution or the payment service provider, nor for consequences arising from the User’s chosen payment method.

7.3 Secure connection

Browsing the Website takes place through a protected connection using the HTTPS protocol and SSL/TLS certificate, which ensures encryption of data transmitted between the User’s device and the Website server. The User can verify the secure connection through the padlock icon displayed in the browser address bar.

8.1 Coupon codes

GLUGULP S.r.l. may issue discount codes (“Coupons”) that Users may use during purchase on the Website, according to the methods and limits indicated from time to time.

Coupons are identified by an alphanumeric code; their percentage value or fixed Euro (€) value, conditions of use and duration are established by GLUGULP S.r.l. at its discretion. The Coupon must be entered in the relevant field during checkout; the discount will be applied automatically to the order total before payment, subject to any expressly indicated exclusions (e.g., shipping costs).

Unless otherwise indicated:
(1) Coupons cannot be combined with each other or with other promotions;
(2) percentage discount Coupons do not apply to products already on promotion;
(3) fixed-value Euro (€) Coupons apply to the total cart amount before shipping costs, unless otherwise indicated;
(4) Coupons may be subject to a minimum spend;
(5) Coupons are personal, linked to the User’s Account and usable for one purchase only, after which they are automatically invalidated;
(6) Coupons may not be sold, assigned or transferred to third parties without prior written authorisation from GLUGULP S.r.l.

For Users in the “LOVER” or “SUPREME” profiles of the “CLUB G!” loyalty programme, a dedicated percentage Coupon is provided, applied automatically to the cart and always visible in the order summary. If the User holds a different Coupon code, they may use it as an alternative to the automatically active one, in accordance with the applicable conditions.
GLUGULP S.r.l. reserves the right to cancel or deactivate issued Coupons, even before expiry, in case of improper, fraudulent or non-compliant use, without any right to indemnity or damages.

8.2 Gift Cards

Gift Cards purchased by the User and issued by GLUGULP S.r.l. may be used exclusively to purchase products offered and available on the Website, according to the methods indicated therein. Unless otherwise stated, Gift Cards are valid for the period specified at purchase and may be used by entering the relevant code during checkout.

Gift Cards are not convertible into cash, are non-refundable and cannot be invoiced to VAT-registered businesses. In case of partial use, no change is due, unless expressly provided. In the event of loss, theft or unauthorised use of the code, GLUGULP S.r.l. cannot be held liable, except in cases of wilful misconduct or gross negligence.

GLUGULP S.r.l. reserves the right to suspend or cancel the use of Gift Cards in case of fraudulent, abusive or non-compliant use.

8.3 Cashback

GLUGULP S.r.l. reserves the Cashback benefit exclusively for Users enrolled in the “CLUB G!” loyalty programme with LOVER or SUPREME profile, in accordance with the requirements and methods set forth in the relevant rules.

For each purchase on the Website, the User accumulates an amount equal to 3% of the total order value actually paid. Cashback is automatically credited to the User’s personal profile the day after the order is delivered. The accrued credit qualifies as a commercial credit: it is not convertible into cash, is non-refundable and is not transferable to third parties. During checkout, the User may choose to use all or part of the available Cashback to obtain a discount on a subsequent order, up to the accrued amount. In case of order cancellation, withdrawal or total/partial refund, the Cashback accrued in relation to the returned order will be reversed or recalculated proportionally.

GLUGULP S.r.l. reserves the right to modify, suspend or revoke the Cashback programme, without prejudice to credits already accrued as of the date of change, except in cases of fraudulent use or use contrary to these GTC.

9.1 Where we ship

GLUGULP S.r.l. accepts orders for delivery in Italy (including islands) and in the European Union countries indicated on the Website in the “Shipping & Returns” section under “Where We Ship”. Only countries available for delivery can be selected during browsing and/or during checkout.

9.2 When we ship and order processing

GLUGULP S.r.l. ships on business days, Monday to Friday, excluding national public holidays. Orders received by 2:00 p.m. on a business day are generally processed on the same day; orders received after that time, as well as on non-business days, are processed starting from the first subsequent business day. “Processing” means preparing the order, packaging and handing the goods over to the appointed courier.
Processing and shipping times may vary due to circumstances not attributable to GLUGULP S.r.l., including (by way of example and not limited to):
(1) payment authorisation times by the banking network or provider used;
(2) promotional campaigns or periods of high demand;
(3) administrative or security checks;
(4) courier operational issues;
(5) strikes, interruptions or suspensions of transport services;
(6) extraordinary events, force majeure or natural disasters;
(7) periods of intense logistics traffic (holidays, high season, promotions);
(8) adverse weather conditions, especially for wine shipments.

9.3 Delivery times and tracking

Shipping and delivery times are indicated on the product page and/or in the order summary before confirmation. Such terms are indicative and not binding and may vary for reasons not attributable to GLUGULP S.r.l., such as courier delays or force majeure events. In time-limited promotional campaigns, shipping may also occur after the promotion ends. Unless otherwise indicated on the product page, GLUGULP S.r.l. undertakes to deliver the goods within a maximum of 10 (ten) business days from the date the order is concluded.

Indicative average delivery times are:
(1) 2–3 business days within Italy;
(2) 3–4 business days for the islands within Italian territory;
(3) 4–5 business days for other EU countries enabled for shipping.
These terms are purely indicative and not binding.
Upon shipment, the User may receive a communication indicating, where available, the courier name and the tracking code, enabling monitoring of delivery status. Such information may also be available in the User’s Account.

9.4 Partial shipments and delivery methods

GLUGULP S.r.l. does not guarantee that products purchased together will be shipped in a single consignment, nor that separate shipments will arrive at the same time. It is not possible to guarantee phone pre-notice or to agree on a specific delivery date or time, as such arrangements depend exclusively on the appointed courier and its logistics organisation. Unless expressly stated otherwise, delivery is made at street level.

9.5 Failed delivery, storage and return to sender

If delivery fails due to the recipient’s absence, the courier will make a second attempt. If this attempt also fails, the courier may:
(1) deposit the shipment at an affiliated pickup point near the indicated address;
(2) return the goods to the sender.

Any additional costs arising from storage, return or re-shipment may be charged to the User.

9.6 Packaging, delivery checks and notifications

For shipping, GLUGULP S.r.l. uses suitable packaging compliant with transport standards, designed to ensure maximum protection of products. Upon delivery, the User must check that the packaging is intact, properly sealed, not damaged or altered and that there are no signs of liquid leakage. Any damage must be immediately contested to the courier by placing a written and detailed reservation on the transport document (e.g., “damaged packaging”, “crushed parcel”, etc.). In the absence of a written reservation, verification and handling of the complaint may be more complex.

Any issues relating to integrity, correspondence or completeness of received products must be reported to GLUGULP S.r.l. within 3 (three) days from delivery, by email to info@glugulp.com. If delivery does not occur within the indicative terms, the User is invited to contact GLUGULP S.r.l., which will carry out the necessary checks with the courier. In the event of confirmed loss or damage during transport, GLUGULP S.r.l. will, subject to product availability, make a new shipment at no additional cost or provide a full refund of the amount paid.

9.7 Transfer of risk

Pursuant to Article 63 of the Italian Consumer Code, in contracts concluded with consumers the risk of loss or damage to products transfers to the User when the User, or a third party designated by the User and different from the carrier, acquires physical possession of the goods. If the carrier is chosen independently by the User and is not among those proposed by GLUGULP S.r.l., the risk transfers upon delivery of the goods to the carrier, without prejudice to the consumer’s rights against the carrier.

10.1 Supplier selection and responsibility

GLUGULP S.r.l. carefully selects its suppliers, verifying their suitability to supply products in the quantities and with the characteristics described on the Website. Any liability arising from breaches attributable to the producer remains with the producer, within the limits set by law.

10.2 Legal guarantee

GLUGULP S.r.l. is liable to the consumer for any lack of conformity existing at the time the goods are delivered and which becomes apparent within the terms provided by applicable law.

10.3 Organic certification

GLUGULP S.r.l. is certified by the authorised body SIDEL S.p.A. for the handling and sale of organic products, in compliance with applicable traceability regulations.

10.4 Notification and remedies

In case of lack of conformity, the User must notify GLUGULP S.r.l. by email at info@glugulp.com, providing a description of the defect and any photographic evidence. After verification of the reported defect, GLUGULP S.r.l. will, at no cost to the consumer, replace the non-conforming product or, where this is not possible or is excessively burdensome, provide a total or partial refund of the amount paid, in accordance with applicable law.

10.5 Refund

Refunds will be made by re-crediting the original payment method used. If payment was made cash on delivery, the refund will be made by bank transfer to the details provided by the User, unless otherwise agreed by the parties.

10.6 Consumers and professionals

The legal guarantee of conformity is reserved for consumers, i.e., natural persons purchasing for purposes unrelated to any business, commercial, craft or professional activity they may carry out. For purchases made by professionals, the guarantees provided by the Italian Civil Code apply.

In any case, the rights granted to consumers by applicable law on the sale of consumer goods remain unaffected.

11.1 Applicable law

Purchases made on the Website are governed by Legislative Decree 206/2005 (Italian Consumer Code), as amended by Legislative Decree 21/2014, which grants consumers the right to withdraw from the purchase contract for any reason. The relevant rights and terms can be consulted in the dedicated “Right of Withdrawal” section of the Website.

12.1 Refund timing (withdrawal)

If the right of withdrawal is exercised, GLUGULP S.r.l. will refund the amounts due pursuant to Article 56(1) of the Italian Consumer Code as soon as possible and in any case within 14 (fourteen) days from the day it is informed of the User’s decision to withdraw from the contract.

12.2 Refund suspension and verification

In the event of a return request accepted by GLUGULP S.r.l., the refund may be withheld until the returned products are received or until the User provides evidence of having shipped the goods, whichever occurs first. In any case, the refund will be made within 14 (fourteen) days from receipt of the goods and verification of their integrity.

12.3 Refund and non-standard delivery

Refunds will be made using the same means of payment used by the User for the initial transaction, unless expressly agreed otherwise and provided that the consumer does not incur any costs as a consequence of the refund. If payment was made cash on delivery, the refund will be made by bank transfer to the details provided by the User.

If the User chose a delivery method other than the standard one offered by GLUGULP S.r.l., entailing higher costs, any additional costs related to that choice will not be refunded.

13.1 Nature of quality defects

Any quality alterations of the product, such as (by way of example) “cork taint”, “oxidative degradation”, “abnormal effervescence”, which affect the organoleptic characteristics of the product, are rare but possible anomalies. Such phenomena cannot be detected externally before opening the bottle and do not necessarily depend on storage defects attributable to GLUGULP S.r.l. or the carrier; they may occur only at the time of opening and tasting.

13.2 Notification

If the User detects an evident quality defect, they must notify GLUGULP S.r.l. in writing no later than 365 (three hundred sixty-five) days from the date of purchase, by sending a report to info@glugulp.com.

13.3 Checks

Upon receipt of the report, GLUGULP S.r.l. reserves the right to evaluate the specific case and may request photographic documentation and/or the return of the product for verification purposes, complete with the original cork and with at least 75% of the remaining contents.

13.4 Remedies

In the event of an ascertained quality defect, GLUGULP S.r.l. may, at its discretion, replace the product or refund the corresponding amount.

14.1 Use of the Website

GLUGULP S.r.l. cannot be held liable for any damage arising from use of the Website, such as (by way of example) computer viruses, malfunctions, service interruptions, errors or omissions, where such events are attributable to external causes, force majeure or third-party actions not dependent on its will.

14.2 Events beyond control and third parties

GLUGULP S.r.l. is also not liable for delays, service disruptions, defects or non-conformities resulting from events beyond its reasonable control, such as, by way of example:
(1) force majeure events;
(2) interruptions or malfunctions of telecommunications services, internet or electricity networks;
(3) acts or omissions of carriers, couriers or other third parties involved in service execution.

14.3 Limits

Liability of GLUGULP S.r.l. remains in cases of wilful misconduct or gross negligence, as well as for the legal guarantee of conformity of sold products, within the limits provided by applicable law.

15.1 Ownership of rights and prohibition of unauthorised use

GLUGULP S.r.l. is the owner, or legitimate licensee, of all rights relating to the content of the Website, including, by way of example, texts, images, photographs, logos, trademarks, distinctive signs, graphic layout, graphic elements, videos and multimedia content. Any reproduction, distribution, communication to the public, modification or use, even partial, of the content and graphics of the Website, as well as of the trademarks and distinctive signs displayed therein, is prohibited without the prior written authorisation of GLUGULP S.r.l..

GLUGULP S.r.l. is also the owner, or legitimate user, of the technological platform and the software used to manage the Website.

16.1 Disclaimer for external content

The Website may contain hyperlinks (links) or banners that refer to external third-party websites. GLUGULP S.r.l. does not exercise any control over such websites and assumes no responsibility for the content, accuracy, completeness, lawfulness or quality of information, products or services offered therein.

The presence of links to third-party websites does not imply any approval, collaboration or guarantee by GLUGULP S.r.l. with respect to the content, products or services available on such websites, which remain under the sole responsibility of their respective owners.

17.1 Governing law

These General Terms and Conditions are governed by Italian law.

17.2 Competent court

For disputes between GLUGULP S.r.l. and a consumer User, territorial jurisdiction is attributed to the court of the consumer’s place of residence or domicile, pursuant to applicable law.

If the User acts in the course of their business or professional activity, any dispute relating to the interpretation, execution and/or termination of the contract shall fall under the exclusive jurisdiction of the Court of Brescia.

17.3 ADR/ODR

Pursuant to Article 141-sexies of the Italian Consumer Code, GLUGULP S.r.l. informs the consumer User that, if they have submitted a complaint directly to the company without receiving a response within 30 days, or if they are not satisfied with the outcome of the complaint, they may use an alternative dispute resolution procedure (ADR) before a body registered in the relevant lists provided for by applicable law.

Pursuant to Regulation (EU) No. 524/2013, a consumer User resident in the European Union may also use the European Online Dispute Resolution (ODR) platform, accessible through the European Commission’s website.

The consumer User’s right to bring proceedings before the competent judicial authority, as provided by applicable law, remains unaffected. For further information or clarification, the User may contact GLUGULP S.r.l. at info@glugulp.com.